Your Privacy Matters to Silsila
At Silsila, we respect your personal information and use it only to process orders, arrange delivery, provide support, and improve your shopping experience.
Your details are handled carefully for orders, delivery, and customer support.
What Information We May Collect
To process your order, arrange delivery, provide support, and improve your shopping experience, Silsila may collect some basic customer information.
Personal Details
Name, email address, phone number, and basic contact details used for order communication.
Shipping Details
Delivery address, city, area, and contact number required to deliver your Silsila order safely.
Order Information
Product selection, order number, order date, quantity, and order status for customer support.
Payment Details
Payment status and billing information. Sensitive card details are handled by secure payment gateways.
Messages & Support
Information you send through contact forms, WhatsApp, email, or customer support conversations.
Newsletter Email
If you subscribe, we may collect your email to send updates, new arrivals, and Silsila news.
Why Silsila Uses Your Details
We use customer information only for clear and necessary purposes, such as completing your order, arranging delivery, providing support, and improving your shopping experience.
Purpose-Based Use
Every detail we collect has a clear purpose connected to orders, support, delivery, or website experience.
To confirm products, order details, and purchase requests.
To arrange shipping and share your details with courier services.
To send order confirmation, delivery updates, and support messages.
To answer questions, solve issues, and help with returns or exchanges.
To review requests and guide you through approved return or exchange steps.
To understand website performance and improve browsing experience.
Secure checkout support for safe order processing.
Secure Payments and Safe Order Handling
Silsila takes payment and order security seriously. Payment details are processed through secure payment methods, and sensitive card information is not directly stored by Silsila.
Secure Payment Gateway
Online payment details are handled through secure payment systems or trusted payment providers.
No Sensitive Card Storage
Silsila does not directly store sensitive card numbers, CVV codes, or complete payment credentials.
Order Verification
Order details may be checked to confirm payment status, customer details, and delivery information.
Support Communication
Payment status and order information may be used to help with customer support and order updates.
How Long We Keep Your Information
Silsila keeps customer information only for the time needed to manage orders, provide support, handle returns or exchanges, maintain business records, and protect the website.
Only When Needed
We do not keep personal information longer than necessary. Records are stored only when they help with orders, customer support, legal requirements, or website security.
Order History
Order details may be kept to confirm purchases, manage delivery records, and support future order questions.
Support Records
Messages, emails, or support details may be stored to help solve questions, complaints, returns, or exchange requests.
Business Needs
Some records may be kept for accounting, business management, fraud prevention, or required legal purposes.
Security Purposes
Website activity and basic technical details may be kept temporarily to improve safety and protect the website.
Contact Silsila support and we’ll guide you according to your request and applicable requirements.
Your Information Stays in Your Control
Silsila respects your privacy choices. You can request access, updates, correction, deletion, or unsubscribe support for your personal information where applicable.
Access Your Information
You may request details about the personal information connected to your orders or support messages.
Correct or Update Details
You can ask us to correct your name, email, phone number, or delivery details if something is wrong.
Request Deletion
You may request deletion where information is not required for order records, security, or legal reasons.
Unsubscribe Anytime
You can request to stop receiving newsletter or promotional emails from Silsila.
Need to Manage Your Data?
Send us your request with your order number or registered email so we can verify and support you properly.
Links Outside the Silsila Website
Our website may include links to third-party websites, payment services, delivery platforms, social media pages, or external tools. These websites have their own privacy practices.
External Websites
Third-party links may take you to websites that are not controlled by Silsila. Their privacy policies may be different from ours.
Payment Providers
If you use online payment options, payment providers may collect or process information under their own security and privacy rules.
Delivery Partners
Delivery or courier platforms may use your order and delivery details according to their own service terms and privacy practices.
Social Media Links
If you open our social media pages, your activity may be handled according to that platform’s privacy and tracking settings.
Check Their Privacy Policy
When you leave the Silsila website, we recommend reading the privacy policy of that third-party website before sharing personal details.
How We Update This Privacy Policy
Silsila may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, delivery process, or legal requirements.
Policy Changes
We may update this page when our privacy practices, order process, website features, or support methods change.
Updated Date
When important updates are made, the latest version of the Privacy Policy will be available on this page.
Continued Use
By continuing to use the Silsila website after updates, you agree to the latest version of this Privacy Policy.
Latest Policy Version
We recommend checking this Privacy Policy page occasionally to stay informed about how Silsila protects and uses your information.
Need Help With Your Privacy?
If you have questions about your personal information, privacy rights, data correction, deletion requests, or this Privacy Policy, Silsila support is here to help.
Privacy Request
Access, update, correction, deletion, or unsubscribe support.